| Conductors Extraordinaire: Creating the Sweet Sound of Service in Your Credit Union |
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| Credit Union Management |
| Take Charge of Change |
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| Credit Union Magazine |
| Presenting Your Ideas to Others |
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| The Oregon Certified Public Accountant |
| Making Your Point With PowerPoint |
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| CPA Technology & Internet Advisor |
| What You Say & How You Say It Matters |
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| CUNA Credit Union Directors Newsletter |
| Lessons From Dorothy, the Tinman, Scarecrow, & Lion |
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| The Credit Union Journal |
| Magnets, Glue, & Velcro: Attracting & Keep Members |
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| The Credit Union Journal |
| Despite the Talk, Why Service is Often Poor |
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| Credit Union Journal |
| A Service Strategy: From Cliche to Action |
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| Marketing News-American Marketing Association |
| If Everybody Knows Service is Important, Whey Isn't it Better? |
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| The Credit Union Journal |
| Building Business: The Sales-Marketing-Service Connection |
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| The Oregon Certified Public Accountant |
| How to Overcome Sales Culture Roadblocks. |
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| Credit Union Journal |
| Networking: Increasing Your Comfort Level |
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| The Oregon Certified Public Accountant. |
| Tax Time = Marketing Time |
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| Member Links Newsletter. The National Public Accountant |
| Building Business in Tough Times |
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| CUNA Credit Union Executive Newsletter |
| Developing Seminars That Bring in Business |
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| The Oregon Certified Public Accountant |
| Public Speaking: An Accounting Marketing Tool |
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| The National Public Accountant |
